For information on hearing enhancement aids, assistance dogs, and assisted performances at Delfont Mackintosh Theatres, including captioned, audio described and BSL interpreted performances, visit our Access hub.
If you have any questions relating to access, please contact our Customer Service Team on 0344 482 5137† or email access@delfontmackintosh.co.uk.
Access hosts are available should you need assistance during your visit. Please ask on arrival.
Accessible parking:
The theatre itself has no parking facilities but there are disabled bays nearby on St Martin's Lane or Charing Cross Road. For more information visit the City of Westminster website.
Accessible toilets:
There is an adapted toilet near the foyer close to the Royal Circle Boxes. There is also a ladies’ toilet in the foyer accessible via three steps.
Step Access:
Seats in the auditorium can be accessed via the number of steps listed below:
• Stalls: 31 steps
• Royal Circle: 6 steps
• Grand Circle: 31 steps
• Balcony: 58 steps
• Box C: 14 steps down from foyer | Box D: 17 steps up from foyer and four down into box | Box L & M: Step free access with ramp
Wheelchairs:
Wheelchair access to the auditorium is via a front door on St Martin’s Lane. Please make yourself known to a member of staff on arrival at the main entrance of the venue, where an Access Host will be able to offer assistance. A ramp (approximately 76cm in width) gives level access to Box M, which is 85cm wide at the narrowest point, and has space for one wheelchair/scooter user and one companion. Companions can also be seated nearby in the Royal Circle.
Wheelchair transfer seating is available in Box L (door opening is 68cm wide at the narrowest point) for two people. There are also several wheelchair transfer seats on the aisles of the Royal Circle, which has three steps leading up to the auditorium. Once inside the auditorium, Row G (seats G7 or G23) offers the best level access. Wheelchairs can be stored in the cloakroom, with scooters in the foyer.